Privacy Policy

This Privacy Policy explains how Digital Sentiml collects, uses and protects your personal information when you visit our website or contact us.

Who we are

Digital Sentiml is a website design business based in Lancashire, United Kingdom.

Email: hello@digitalsentiml.co.uk

Information we collect

When you complete our contact form or make an enquiry, we may collect:

• Your name;
• Your email address;
• Your telephone number, if you choose to provide it;
• Your business name, if provided;
• Any information you include in your enquiry message.

We also use Google Analytics to collect general website usage information, such as page views, device type, browser information and approximate location. This helps us understand how visitors use our website and how we can improve it.

How we use your information

We use your personal information to:

• Respond to your enquiry;
• Prepare a free homepage preview or quote;
• Communicate with you about your website project;
• Improve our website and services;
• Keep appropriate business records.

Our lawful basis

We process enquiry information because it is necessary to respond to your request and take steps before entering into a contract.

We may also process limited information where we have a legitimate interest in running and improving our business, provided your rights and interests do not override that interest.

Third-party services

We use trusted third-party services to operate our website and handle enquiries, including:

• Netlify, for website hosting;
• FormSubmit, for processing contact form submissions;
• Google Analytics, for website analytics.

These providers may process limited data on our behalf to provide their services.

Marketing

We do not currently operate a mailing list or send marketing newsletters. If this changes in the future, we will update this Privacy Policy and only send marketing communications where we have an appropriate lawful basis to do so.

How long we keep your information

We only keep personal information for as long as necessary to deal with your enquiry, provide our services, meet legal obligations, and maintain appropriate business records.

Your rights

Under UK data protection law, you may have the right to:

• Request access to your personal information;
• Ask us to correct inaccurate information;
• Ask us to delete your information;
• Object to certain types of processing;
• Request restriction of processing;
• Request a copy of your data in a portable format.

To exercise your rights, contact us at hello@digitalsentiml.co.uk.

Cookies

Our website uses cookies and similar technologies, including Google Analytics cookies. You can read more in our Cookie Policy.

Security

We take reasonable steps to protect your personal information and keep it secure. However, no method of transmission over the internet is completely secure.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

Last updated: 9 July 2026